Category Archives: Inmate Communication

Securus Technologies’ Impact on Crime Prevention

Securus is the one of the leading technology solutions provider for correctional facilities in the United States and Canada. Founded in 1986, the company provides quality and user-friendly communication solutions making it easier for friends and family of the inmates to keep in touch. With over 30 experience in the business, Securus has perfected and revolutionized the civil and criminal justice system.

Some of their products include Wireless Containment Solutions, Managed Access Solutions and Cell Defender. These were made to curb the use of contraband mobile phones in the prisons. They also provide call monitoring and telephone services for inmates to communicate with others.

The company’s history dates back to 1986, when it was started under the name Tele-Matic Corporation. The company was then incorporated and known as T-Netix, Inc. After two years of business, the company merged with Star Ventures, Incorporated. T-Netix then merged with an equally large company named Evercom Systems to form Securus Technologies, Incorporated.

Securus’ products and services have been key in ensuring safer correctional facilities and crime solving and prevention. According to Richard A. Smith, CEO and Chairman of the company, a new product or service would be released every other week. These products and services would be used to aid solving and preventing crimes by the police, detectives and prison officials.

These products and services are popular with the public and has built a good rapport with them. Having received positive feedback from clients, Securus has been assured of how their solutions have kept inmates, inmates’ families and the communities safer and better. Some customers benefited from the company for aiding in the obtaining of crucial information through phone services that led to the conviction of the guilty staff.

Call monitoring services in correctional facilities has been essential since it has revealed information of alcohol and drug use in the prisons as well as possession of contraband phones and threats and illegal transactions. In addition, correction officials have also gotten clarity on past events leading to solving of those cases. Needless to say, correctional facilities have improved safety and inmate services thanks to the solutions provided by Securus Technologies.

Securus Technologies Securing Prisons with their Most Advanced Technology

Securus Technology is the leading and the best prison technology company offering a broad range of services that make prison secured from external threats and also ensures that the prisoners get a shot at a new life. The company has been in existence for decades and have more experience than any other company in the industry. Securus Technology hires only the best people to create teams that would conduct research for new products, improvement of the older ones and providing excellent customer service.

Being the head of a prison is no small task. I was overwhelmed when I was promoted to the post. It was around that time that Securus Technologies entered the prison technology market. I went to the research centre and was given a presentation about their products and services. I must say that I was quite impressed and immediately hired their services. After a month, it made the prison much safer and the job of my officials much easier. There were less disruption and fewer fights. We were able to catch prisoners with illegal things inside the prison and had proved that allowed us to convict them immediately. Securus Technology continues to provide their services in the prison and their customer service is exceptional.

I would like to share one incident where I saw the excellent customer service that Securus Technologies provide first hand. There was a huge storm one night and one of the towers inside the prison was damaged. It was a huge security risk and had to be fixed at the earliest. I called their customer service and the technicians arrived within ten minutes and got to work. Everything was fixed within half an hour and that too during the storm. I have had contact with the customer service many times over the last few months and have never been disappointed.

Louisiana Customers Receive Free Inmate Calling Features For A Limited Time

Talk to your loved ones in a correctional facility and get more calling features with Securus Technologies. They started as a well known inmate regulations provider with the responsibility of monitoring and surveillance of inmate calls. The Public Utility Commission requires these mandates on all inmate calls. Securus Technologies has required that a few inaccuracies associated with Global Tel-Link services be corrected. Global Tel-Link quickly corrected their irregularities and is now offering select Louisiana customers free inmate calling for a limited time. PRN Newswire says that Securus did a remarkable job with their fourth quarter audit.


Securus Offers Extended Features


Amazingly, Vimeo is now a part of the Securus Technologies team offering a video chat feature that will allow you to talk to your loved ones over the internet. You get complete control of your picture with zooming capabilities and control over the audio. Plus, JPay is now bringing their services to the forefront allowing you to have advanced features that are not available through other inmate calling networks. You’ll love how they have incorporated great technological features that will give you more inmate calls and less money spent.


Securus Has Top Features Added To Their Services


Inmate Voicemail


Inmates struggle to transition with life outside of a correctional facility, but inmate voicemail services gives them the opportunity to talk to potential jobs or perspective housing accommodations. They can receive and retrieve messages through their personalized account. This gives them individualized services that help them beyond the correctional facility.


Video Visitation


Do you want to visit your loved ones in a correctional facility, but you don’t have the finances? Do you live in a different community than were your loved ones are in an institution? You can get on an inmates visiting list and visit them securely over the Securus video chat feature without ever having to leave home.


Join the Securus Technologies network by visiting their exclusive website or calling their toll free 800 number.

High Levels of Quality and Dedication

Securus Technologies is a well-established and incredible diverse information technology firm based out of Dallas, Texas. The company owes a lot of its recent success to assistance it has received from the Better Business Bureau, who has offered Securus a sort of rubric to follow in order to meet accreditation. Securus has recently revealed that they have reached these requirements and that they are now officially an A+ Better Business Bureau certified establishment. This marks the company as being a prestigious provider of unparalleled technological services.


Securus Technologies is an interesting company as it primarily deals with the justice system. It provides security and communications solutions to both employees of the justice and, impressively enough, to inmates who are currently being incarcerated within the prison system due to mistakes they have made in the past. While many other companies and corporations may look down at these inmates as not being reliable customers, Securus has embraced them as loyal and dedicated customers who they are willing to represent. Securus does this by offering these individuals the ability to openly communicate with their family members. By downloading a accessing a free video chat application inmates can interact with their family members on the outside by simply connecting to a WiFi signal and making a call. The video chat program offers seamless video service and is available on both Apple and Android devices.


Securus will continue to provide excellent customer services and products to its friends in the prison system, and they have become a sort of humanitarian company as a result. They provide services to individuals who have been discarded by the rest of society, and they should be rewarded for this, just as they have been awarded by the Better Business Bureau for amazing representation of customers.


Securus Technologies Helping Law Enforcement

In the current world of jail operations, prisons have had to turn to private companies for assistance. This is due to the fact that the amount of time needed for work and the technology they have on hand is just not enough. From this new need of help in prisons multiple companies have started to appear to answer the call of need. One of the leading companies in this field is Securus Technologies. The company deals with the phone services that prison companies provide for their inmates. These services are very important for prisoners due to them being the main outlet of communication to their families and friends. Due to the phone services importance to prisoners and the prison itself, Securus Technologies makes sure to keep their service at the top of the field.

To help make improvements on the technology they already have Securus Technologies is now implementing a new program into their service. The program is called Investigator Pro and is a tool that will help law enforcement with many scenarios and investigations. Some prisoners use the phone as a way to commit crimes and organize unlawful actions from behind bars. To stop this misuse of the phone service and take advantage of this mistake, Securus Technologies has made Investigator Pro. The program allows for the company and law enforcement to search through calls based on voice recogniation. This way they can track suspicious prisoners and find if they are up to anything much faster. Through this new technology Securus Technologies is helping law enforcement track down illegal activity as it is happening. This new program, along with many others, is why prisons keep on choosing Securus Technologies to help them with their operational needs. View the company profile on


Securus Video Visitation Christmas from Securus Technologies on Vimeo.

Faster Response and Increase in Supervision For Detainees

Renowned for its progress in technological innovation of correctional facilities. Securus has not only changed the way detainees communicate with administration, but increased time for protecting and supervising inmates. By putting grievance forms on ConnectUs for them to use they no longer have to wait for guards to provide and collect the form before addressing any concern. In the time it takes for administration to file the form and relay important information a detainee can be attacked or stiffer from a medical condition that may or may not need immediate attention. Instead of going through this long process a form can now be filled out ConnectUs, seen by administration who relays to the guards the important information giving them sufficient time to be aware of any situation that needs to be addressed immediately. This form of communication to administration by inmates also allows for possible anonymity of inmates lodging a complaint against another inmate or guard. It is staff’s job to supervise and protect detainees. When it is known that a detainee has issued a complaint against a guard I think at times there may be direct our indirect retaliation when it is known who made the complaint. This anonymity Securus provides protects the inmate making the complaint as administration knows of the complaint, the person being complained about, and the inmate making the concern; however, with the form being electronic going straight to administration the person complained about will not know the name of person making complaint or when complaint was made. Securus technology may be used by correctional facilitates, but the purpose of their applications is to maintain order and protect the rights of detainees.